Anna Shields

Member Since: 31st Oct 2015
I’ve seen up-close how resolving conflict changes lives, elevates performance and transforms working relationships. As a workplace mediator, executive coach and conflict consultant, I help to minimise the stress, wasted time, money and energy that conflict inflicts on individuals and teams, and instead channel those resources towards a healthier organisational culture.
In 2007, I co-founded Consensio with Alexandra Efthymiades to build conflict resilient organisations and improve employee well-being through mediation, leadership development, conflict resolution training, coaching and online tools. We have partnered with the UK government on ground-breaking mediation pilots and our clients include large corporates, the public sector, SMEs, charities and NGOs.
Co-founder Consensio
21st Mar 2022
Five deep listening skills to help navigate workplace conflict
Listening is the building block of all communication; it is essential for collaborative, engaged, and productive workforces. When staff are...
Coaching
23rd Sep 2021
How L&D can promote the benefits of conflict management skills
The fallout from the global pandemic has permeated every level of corporate life. That includes strained relationships between employees...
Training
27th Aug 2020
Conflict management training in a virtual world
In today’s remote workplace , conflict hasn’t disappeared, but the way we are able to manage it has changed. This is why conflict...
Training
4th Jul 2017
Drawing the line for line managers in conflict management skills
It’s a perennial problem that most of us have either witnessed or even been a part of. You are good at your job and get promoted to a...
Talent
27th Jul 2016
Is ‘sorry’ really the hardest word? Exploring the big effect of this little word
The word “sorry” means many things to many people. In this article, Anna Shields, co-founder of Consensio , talks about the impact of an...
Culture
1st May 2013
Conflict and wellbeing: How one impacts the other
Anna Shields believes that effective conflict management will create healthier workplaces and workforces. Conflict management is now often...
Talent
27th Jun 2011
Workplace wellbeing: essential for CPD
Workplace conflict can seriously impact on training managers' continuing professional development. Fear not though, Anna Shields has a few...