I am currently designing a Client Relationship Management Course for a team of newly qualified accountants. It is part of a development programme where we have already covered, relationship building, assertiveness, communication, problem solving and conflict management. Has anybody got any ideas as to what I could include in this half day session?
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I am happy to send you a workshop I delivered a couple of years ago. This should complement the other ideas you have been given,
Thanks very much for you comments, they have all given me something to think about
What do you/the management want to actually achieve?
Knowing what you want to achieve will give you a strong steer as to the content of the session.
I'm responding to your post back, in April '09, offering material on client relationships. If the offer still stands, I'd love to get a copy.
Enjoy your day!
Tanya Wash, [email protected]